Jordan operates a structured customs and conformity framework administered through Jordan Customs (under the Ministry of Finance), the Jordan Institution for Standards and Metrology (JISM), the Telecommunications Regulatory Commission (TRC) for telecom and wireless approvals, and the Jordan Food and Drug Administration (JFDA) for medical and pharmaceutical goods.
Customs declarations are filed through ASYCUDA World using the Single Administrative Document (SAD). Imports require a Jordan-registered party holding an Importer's Card from the Ministry of Industry and Trade and the correct sector approvals before shipment.
IOR Service operates as your registered Importer of Record (IOR) and Exporter of Record (EOR) in Jordan. We hold the local registration and Importer's Card, manage JISM, TRC, and JFDA workflows, file declarations through ASYCUDA, and pay duties and the 16% General Sales Tax (GST) as the legal party of record.
Jordanian customs and conformity rules combine HS classification discipline, valuation enforcement, sector-specific licensing, and Arabic-language submission requirements. Foreign companies shipping into Jordan without an in-country compliance partner face shipment holds, valuation reassessments, inspection-lane escalations, or sector-permit rejections.
Local entity and Importer's Card requirement: Only a Jordan-registered party holding an Importer's Card from the Ministry of Industry and Trade may serve as the importer of record. The alternative (a 5% customs fee in lieu of a card) is not commercially viable for repeat technology shipments. Foreign companies cannot self-clear.
HS classification and valuation discipline: Jordan Customs applies strict HS code review and CIF valuation checks. Misclassification triggers reassessment, duty miscalculation, and inspection-lane escalation.
TRC approvals for telecom and wireless: Telecom, radio, and wireless equipment require TRC type approval before lawful import, sale, and use. Routers, RF devices, modems, and certain network equipment are common categories.
JFDA controls for medical and pharmaceutical: Medical devices, diagnostics, pharmaceuticals, cosmetics, and food products require JFDA authorization. Risk-based inspection applies to most JFDA-regulated categories.
JISM conformity assessment: Selected product categories require JISM conformity verification or labeling under Jordanian technical regulations. Labeling and product information requirements apply at clearance.
Arabic-language documentation: Commercial invoices and key supporting documents commonly require Arabic translation for customs submission. Documentation inconsistencies between invoice, packing list, and technical specifications trigger queries.
Inspection-lane assignment: ASYCUDA assigns declarations to green (no inspection), orange (document inspection), or red (document and physical inspection) lanes. Documentation gaps escalate the lane and add review time.
As your registered IOR in Jordan, IOR Service manages the full compliance stack from pre-shipment review through delivery, under a single engagement.
Pre-shipment compliance review: HS classification, restricted-item check, TRC scope confirmation, JFDA and JISM pathway determination, and Arabic translation readiness before goods leave origin.
Documentation and SAD declarations: Commercial invoice review with Arabic translation where required, certificate of origin verification (preference under Jordan's Free Trade Agreements where applicable), packing list alignment, TRC and JFDA document compilation, and Single Administrative Document filing through ASYCUDA.
Duties and GST handling: We pay applicable customs duty (MFN tariffs generally within 0–30%, FTA preference where qualified), 16% General Sales Tax, applicable Special Sales Tax for excise categories, and customs fees from our account as the registered importer. Costs are billed transparently to the client.
Regulatory approvals coordination: Liaison with TRC for telecom type approval, JFDA for medical and pharmaceutical authorization, JISM for conformity and labeling, and other sector regulators as required.
Customs coordination and release: Jordan Customs interface, query response, inspection coordination across green, orange, and red lanes, and post-clearance audit management.
Recordkeeping and shipment updates: Declarations, TRC approvals, JFDA permits, JISM certificates, and supporting documentation retained per Jordan Customs retention requirements. Status updates per shipment milestone.
For re-exports, multi-destination projects, and equipment returns leaving Jordan, IOR Service operates as your registered Exporter of Record under a single engagement.
Pre-export compliance review: HS classification, restricted-item screening for dual-use and controlled items, destination market assessment, and export license pathway determination before goods leave Jordanian territory.
Export documentation: Commercial invoice review, certificate of origin preparation (FTA preference where applicable), packing list alignment, export permit coordination where required, and SAD export filing through ASYCUDA.
Tax handling: GST zero-rating documentation under Jordanian export rules, export duty assessment where applicable, and customs fee settlement from our account as the registered exporter. Costs billed transparently.
Carrier and broker coordination: Interface with the carrier, customs broker, and Jordan Customs for departure clearance from Aqaba (sea) or Queen Alia International Airport (air). Query response and post-departure documentation.
Recordkeeping and shipment updates: Export declarations, license records, and shipping documents are retained in accordance with Jordan Customs retention requirements. Status updates per shipment milestone.
Re-export and multi-destination support: Project-flow coordination across multiple destinations, returned-equipment handling, ASEZA (Aqaba Special Economic Zone) routing where applicable, and bonded consolidation for outbound staging.
Jordan Customs, under the Ministry of Finance, administers all import and export declarations. ASYCUDA World is the electronic customs management system. Declarations are submitted on the Single Administrative Document (SAD), with risk-based assignment to green, orange, or red inspection lanes. The Ministry of Industry and Trade issues the Importer's Card required for commercial customs clearance.
Jordan applies its tariff schedule based on the Harmonized System. Customs duty is calculated on CIF value; GST is then applied on CIF plus duty plus any Special Sales Tax. Valuation accuracy and HS classification discipline drive both duty calculation and inspection-lane outcome.
The Telecommunications Regulatory Commission administers type approval for telecom, radio, and wireless equipment. Wireless devices, routers, RF modules, and telecom infrastructure require TRC approval before lawful import and use. Scope confirmation is part of pre-shipment review.
The Jordan Food and Drug Administration regulates medical devices, pharmaceuticals, cosmetics, and food. Imports in JFDA scope require pre-authorization and are subject to risk-based inspection (documentary review, physical inspection, and laboratory testing depending on risk category).
The Jordan Institution for Standards and Metrology administers technical regulations, conformity assessment, and labeling requirements. Selected product categories require JISM certification; labeling rules apply at clearance.
The General Sales Tax is 16%, applied on CIF value plus customs duty. Special Sales Tax (excise) applies to selected categories, including tobacco, alcohol, fuels, and certain consumer electronics. Customs duty rates generally range 0–30% MFN, with preferential rates under Jordan's FTA network (United States, European Union, EFTA, Arab states, and others).
Commercial invoice (with HS codes, CIF breakdown, and Arabic translation where required)
Packing list
Bill of lading or airway bill
Certificate of origin (attested where required, FTA-preference documentation where applicable)
TRC type approval certificate (for telecom and wireless equipment)
JFDA authorization (for medical, pharmaceutical, cosmetic, and food goods)
JISM conformity documentation and labeling compliance (for regulated categories)
Technical datasheets and product specifications
Sector-specific permits (other regulators as applicable)
Insurance certificate (where applicable)
Classify equipment under Jordan's tariff schedule, identify regulated categories, confirm TRC, JFDA, and JISM scope.
TRC type approval, JFDA authorization, JISM conformity, and sector-regulator requirements per item.
Invoice review with Arabic translation, certificate of origin verification, sector documentation coordination, SAD declaration preparation in ASYCUDA.
Submission through ASYCUDA, risk-lane assignment (green, orange, or red), query response, inspection coordination, release.
Paid by IOR Service as the registered importer, then billed transparently.
Delivery to consignee in Amman, Aqaba, or other destinations; documentation retained for Jordan Customs audit.
Missing Importer's Card: Without an active Importer's Card, commercial customs clearance defaults to the 5% in lieu customs fee, which is not viable for repeat technology shipments. Operating through a registered IOR resolves this.
HS misclassification and valuation queries: Jordan Customs scrutinizes declared values, particularly for inter-company transfers and high-value tech. Inaccurate HS codes or undervalued CIF declarations trigger orange or red inspection lanes and reassessment.
Missing TRC type approval on wireless equipment: Bluetooth, WiFi, RF, and cellular devices held pending TRC clearance. Type approval cannot be expedited at port.
JFDA non-compliance for medical or pharma goods: Imports in JFDA scope without prior authorization are held; sampling and laboratory testing apply to higher-risk categories.
JISM labeling deficiencies: Regulated categories without conforming labels or technical documentation are held at customs pending remediation.
Documentation in English only without Arabic translation: Commercial invoices and key documents commonly require Arabic translation for customs submission; missing translations trigger queries.
Used or refurbished IT equipment: Selected categories face additional scrutiny and may require supplementary documentation. Pre-shipment scope confirmation is essential.
Tell us the origin, the destination (Amman, Aqaba, or other), the equipment scope (including any wireless or medical capability), and the project timeline. Our compliance team returns an HS, TRC, JFDA, and JISM assessment, customs documentation framework, and quote, typically within one business day.
Available on request
Shared after initial assessment.25+ Years of International Trade & Compliance Leadership
Backed by decades of experience in global trade, IOR Service delivers the compliance frameworks, regulatory oversight, and market-entry expertise required for successful international operations. From highly regulated industries to complex cross-border projects, we help organizations move forward with certainty.No. Only a Jordan-registered entity holding an Importer's Card from the Ministry of Industry and Trade may be named on the customs declaration for commercial imports. Foreign companies without a Jordanian subsidiary must work through a registered local IOR. IOR Service holds the local registration and Importer's Card on your behalf, so you ship through us without establishing a Jordanian entity.
At minimum: commercial invoice in English with Arabic translation where required, packing list, bill of lading or airway bill, certificate of origin, TRC type approval for telecom equipment, JFDA authorization for medical or pharmaceutical goods, JISM documentation for regulated categories, technical datasheets, and any sector-specific permits. Jordan Customs reviews all documents at clearance through ASYCUDA; mismatches trigger queries and inspection-lane escalation.
Jordan applies a General Sales Tax of 16%, calculated on CIF value plus customs duty. Special Sales Tax (excise) applies to selected categories on top of GST. Under DDP terms, IOR Service pays GST and any applicable Special Sales Tax as the registered importer and bills the client transparently.
TRC type approval is required for telecom, radio, and wireless equipment before lawful import and use. Common categories include WiFi routers, Bluetooth devices, RF modules, modems, and telecom infrastructure. Scope confirmation is part of pre-shipment review.
JFDA authorization is required for medical devices, diagnostics, pharmaceuticals, cosmetics, and food products. Risk-based inspection applies, with documentary review, physical inspection, and laboratory testing for higher-risk categories. JFDA scope confirmation is part of pre-shipment review.
Timelines depend on HS category, completeness of TRC, JFDA, and JISM documentation, inspection-lane assignment, and Jordan Customs workload. Clean shipments assigned to the green lane typically clear within a few business days; orange and red lanes take longer. Pre-shipment compliance review and accurate Arabic-translated documentation eliminate most delay drivers.
Yes. Under DDP (Delivered Duty Paid) terms, IOR Service acts as the named importer, pays all duties, 16% GST, and applicable Special Sales Tax, manages TRC, JFDA, and JISM workflows, and delivers cleared goods to the consignee. Your company appears nowhere in the Jordanian customs record. IOR Service is the legal party of record.
Yes. IOR Service operates as registered Exporter of Record for outbound shipments, managing classification, export documentation, GST zero-rating, FTA-preference origin certification where applicable, and ASYCUDA filings under the same engagement structure as inbound IOR. ASEZA (Aqaba Special Economic Zone) routing is supported for project flows requiring bonded outbound staging.
